Privacy Policy

                                                                               March 1 st, 2019


Pollenbee LLC is company registered in Kosovo owned by Pollenbee limited UK. We provide various solutions to companies in the finance and hotel industry. Our products include software’s for lending, deposits, supply chain finance, leasing, factoring, P2P platform, crowdfunding and cloud based booking solutions for hotels for providing channel managers, booking engine, cloud front desk application.


We have developed this Privacy Policy to inform you how we collect and use your Personal Data and the choices available to you regarding our use of your Personal Data. This Privacy Policy governs the privacy terms of Websites and Content that is offered, launched, administered or owned by Pollenbee LLC. If you have concluded a separate agreement with Pollenbee LLC the data protection provisions of which conflict with the terms of this notice in any way, the terms of the separate agreement shall prevail.


Some terms used through the Privacy Policy are defined. Please find the meaning of capitalized term under the Definitions section below.


Definitions of terms

Pollenbee (“us”, “we”, or “our”) means Pollenbee LLC in Kosovo with business registration number 810125840, its subsidiaries and affiliates. For the purposes of this Privacy Policy, we are also a data controller of your Personal Data.

User (“you”) means any individual visiting and/or using our Websites.

Content means any information, software, product, services, statement, data, material made available through the Websites.

Personal Data means any information relating to an identified or identifiable natural person.

Cookies means small pieces of data stored on a User’s device.

Websites means all the websites launched, administered or owned by Pollenbee LLC, including but not limited to,


Personal Data we collect from you

When you visit our Websites and/or use our Content we collect your Personal Data in order to provide and improve our Websites and Content. Whenever possible, we process your Personal Data based on your consent and in some cases, we may process your Personal Data based on a contract entered into between us and you. Types of data we collect include the following:

● Personal Data – When you sign up for a free trial we will collect the necessary Personal Data to enable you access to our Websites and Content. We may require you to provide us with your name, surname, email, password, organization’s name, phone number, email and address. As you use our Websites and Content, we may also require from you to provide us with additional Personal Data. In addition, and whenever lawful, we might collect information about you from other sources, including service providers, partners, and publicly available sources, and when you contact and interact with us through emails or other means.

Cookies Data – We use Cookies as small text files with small amount of data to track the activity of our Users in our Websites and hold certain information. This enables our systems to recognize you and to gather non-personal information regarding your use of the Websites. We use session Cookies that expire at the end of your browser session. You can set your browser to refuse all Cookies, or refuse them yourself. If you do not accept Cookies, You may not be able to use part or all of our Websites and Content.

Usage Data – We may collect information from devices that you use to access the Websites or use our Content. This is also known as log data, which is collected automatically and may include information such as the IP address, duration of the page visit, statistics how pages are viewed, browser type, etc. In addition, we may use third party services such as Google Analytics that collect, monitor and analyze the Usage Data.


Use of Personal Data

We may use/process your Personal Data for the following reasons:

To operate our Websites and to provide the Content, including: registration for a free trial. Your data may be used also for processing transactions, subscriptions, purchases, and payments, if these options will be available in our Websites.

Communicate with You: We use your personal information to communicate with you in relation to our Websites and Content via different channels (e.g., by phone, email, chat) and to respond to your requests.

Measure, Support, and Improve our Websites and Content: We use your Personal Data to measure use of, analyze performance of, fix errors in, provide support for, improve, and develop our Websites and Content.

Comply with Legal Obligations: In certain cases, we have a legal obligation to collect, use, or retain your personal information.

Marketing: We use your personal information to market and promote our Websites and Content. We might display ads/promotions from suppliers and partners of Pollenbee LLC in our Websites. We may also ask for your consent to use your personal information for a specific purpose that we communicate to you.


Do we disclose your Personal Data with anyone else?


We may disclose your Personal Data:

a) as required by law or if we believe that such disclosure is necessary in order to comply with official investigations or legal proceedings initiated by law enforcement officials, or private parties, including but not limited to in response to search warrants, subpoenas, or court orders; or

b) to our vendors if necessary in order to provide you with the Websites and Content;

c) if we sell or transfer all or a portion of our company’s business interests, assets, or both, or in connection with a corporate merger, restructuring consolidation, or other company



We may use third party vendors to perform certain services on our behalf, for example:

– hosting our website and our company email server;

– processing and fulfilling your payments (if such an option is available);

– maintaining, enhancing, operating website’s features or adding to the functionality of our website;

– assisting with promotions;

– collecting web analytics data; and

– enabling us to send you emails, or performing other administrative services.


We may share your Personal Data with these third party vendors solely to enable them to perform the services for us and we require that those third party vendors maintain at least the same level of data protection that we maintain for such data. However, some of our vendors may process your data outside of Kosovo. We do not provide your Personal Data to parties unconnected with the services we provide.

Our website may contain links to third party content and websites that we do not control. If you click on these links and enter third party websites those third parties may use their own cookies to collect your data. You should read the third parties’ privacy notices to learn how they will collect and use your data as their policies may differ from ours and will apply to your use of their websites.


How long do we retain your Personal Data?

We retain your Personal Data for the purposes as underlined in this Privacy Policy and in order to enable your continued use of our Website and Content. How long we retain specific personal information varies depending on the purpose for its use. We will not retain your Personal Data longer than necessary to achieve the purpose of processing.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Website and Content, or we are legally obliged to retain this data for longer periods of time.3


Your rights regarding your Personal Data

You can access, change and update your Personal Data and your preferences with regard to the information you receive from us. More specifically you can:

Access: You have the right to access the Personal Data we may hold about you and the purposes for which we are using it. We may ask for proof of your identity. On receipt of such a request we will endeavour to respond to you as soon as possible, at most within one calendar month of receipt of your request.

Correction: You have the right to request that we amend any personal data, which is incorrect or requires updating.


Erasure: You have the right to request that we delete any Personal Data. We will assess any deletion request on a case-by-case basis and will endeavour to respond to you as soon as possible, at most within one month.


To exercise any of these rights, please send an email to specifying your name, surname and email.


Security of your Personal Data

When you provide us with your Personal Data, we take steps to ensure that it is treated securely. We will take steps to make sure the right security measures are taken, in order for your privacy rights to be protected as specified under this Privacy Policy. The applicable law is the Law on Protection of Personal Data in Kosovo.

While we are committed to protect your Personal Data, unfortunately we cannot guarantee the security of any data you transmit to us or from our website since data transmission over the internet is never 100% secure, therefore you use our Website/Content and you communicate with us at your own risk. If you were provided the opportunity to have a password in order to access certain part of our Websites and/or Content, you are responsible for keeping the password confidential.


Changes to this Privacy Policy

We will revise this Privacy Policy from time to time. If we do so, we will post the new policy on our website and change the effective date, so we encourage you to review it frequently. Your continued use of the Websites and Content after changes in this Privacy Policy will mean that you accept such changes except as otherwise required by local law.


How can you make a complaint?

In the event that you wish to make a complaint about how we process your Personal Data, please contact us in the first instance at and we will endeavour to deal with your request as soon as possible.


Contact us

Thank you for reading our Privacy Policy. If you have any questions about this Privacy Policy, please contact us at  

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Copyright 2018