March 1 st, 2019





The purpose of this document is to regulate the terms and conditions and Reservation and Online Booking services of Hotel (hereinafter as “the Hotel”). The terms “Guest”, “Host”, “You” and “User/Guest” are used here to refer to all individuals and/or entities who for whatever reason access booking page of the hotel. 

1. Contract between the Hotel and the User/Guest

1.1. Pursuant to the following terms and conditions the contract becomes effective as soon as the room/rooms, or other services have been ordered and confirmed.

If reservations are made with the Hotel reservation office, the customer receives a reservation number by phone, or on request, and time permitting, by mail. If deposits requested by the hotel are not paid by the given date, the agreement is no longer valid. 

1.2. If the customer is a company, he is liable for all obligations together with those of the guests/users he has registered. 

1.3. If the content of the confirmed reservation differs from the registration, the former [confirmed reservation] becomes binding for both guest/user and hotel, unless the guest raises a claim upon receipt of the confirmed reservation.

2. Online Booking Services

2.1. The purpose of the Online Booking Services is for the reservation of a room in the hotel. The use of these services implies full and unconditional acceptance of these Terms and Conditions. 

2.2. When using the service, the user will receive an email confirmation in which is included the confirmation that their purchase order is in the process of being confirmed. Once the corresponding debit for your reservation has been made, you will receive an email confirming this; this email serves as proof of your booking.

2.3. Guarantee: The booking is confirmed and guaranteed overnight with a credit/debit card. In the event of a no-show without prior notice, the first night will be charged (including VAT and taxes).

2.4. The credit/debit card is solely a means of guarantee. Cancellation of the booking by the user will not incur any charges for advance cancellation, provided that this is done prior to the specified deadline (if there is a specified deadline). Once this deadline has passed, the Hotel will make a cancellation charge as compensation, which will amount to the cost of the first night (including VAT and taxes).

3. Payment 

3.1. Unless otherwise stated, the Hotel is entitled to require the guest/user to pay the total price agreed at the time of confirming the reservation. 

3.2. Delays in payment entitle the Hotel to refuse further services as well as to cancellation of agreements on future services.

3.4. To the extent that advance payments have not already been made, all outstanding costs are due for payment in the Hotel on the day of departure

4. Cancellation

4.1. Possible cancellations have to be made in writing and are accepted exclusively under the following conditions: 

Arrangements Cancellations are accepted free of charge if the notification is received by the hotel at least 20 days prior to arrival. If the reservation is cancelled between 19 and 10 days prior to arrival the hotel is entitled to charge 50% of the package rate. Cancellations between 9 and 3 days prior to arrival entitle the Hotel to charge 70% of the package rate. Cancelled reservations made later than 2 days prior to arrival entitle the hotel to 80 % of the package rate. For no show without prior cancellation the Hotel charges 90% of the total amount. 

Hotel rooms cancellations are accepted free of charge if notification is received by the Hotel 24 hours prior to arrival. In case of a later cancellation, or no show without prior cancellation, the hotel is entitled to charge one night of the original reservation.

4.2. Contracted, but not consumed services are neither refunded nor does this reduce rates. 

5. Liability 

5.1. The Hotel’s contractual partners, that is, the guest himself or his host bear comprehensive liability for damages caused by themselves or their guests. 

5.2. Use of the rooms by the guest other than indicated in the contract entitles the Hotel to terminate the contract without notice, charging the original total amount. 

5.3. If the Hotel is unable to fulfill its contractual obligations due to unforeseen circumstances or strikes, it is not liable to pay compensation for damages. However, the Hotel is obliged to ensure comparable accommodation and services for the guest. 

5.4. The Hotel’s liability towards the customer expires if the guest fails to lock his room or properly safeguard his personal belongings. Guests are asked to deposit their valuables in the room safes. 

5.5. The Hotel is liable for 

a) accurate description of performances, 

b) rendering the agreed performances,

5.6. The guest/host is obliged to contribute reasonable assistance in remedying any disruptions and minimizing possible damage. The guest/host is obliged to notify the hotel immediately of any complaints. If he/she fails to do so, he/she is not entitled to make claims.

6. Miscellaneous

6.1. The correction of printing errors and obvious mistakes in calculation without any special notification is reserved. 

6.2. Verbal agreements are only binding, if confirmed in writing by the hotel. 

6.3. Should any of above stated contractual conditions be ineffective, it shall not affect the validity of the remainder of the contract. The ineffective conditions are to be replaced by others with similar effect.

 Notice: Despite the above terms, specific hotels may add or change to these terms. If that is the case, it will be mentioned in the booking page.

March 2019

pollenbee LIMITED                                   pollenbee LLC
Registration code: 11347980 Registration code: 8180125840
Phone: +44 (0) 20 3934 0606 Phone: +383 (0) 49 599 230
Email: info@pollenbeehotel.com Email: info@pollenbeehotel.com
Address:80-83 Long Lane, Address: Str. Vicianum, Llamella C2.7,283.1/4
London, UK, EC1A 9ET Arberi, Pristina 10000, Kosovo

All Rights Reserved.

Copyright 2018 www.PollenBeeHotel.com