Changes, Cancellations, and Refund Policy

Last updated: April, 2019

 

 

We strive to provide our customer with excellent service. In co-ordination with our suppliers (hotels), we have prepared Changes, Cancellations, and Refund Policy.

 

Changes in bookings are possible up to 72 hours before check in, with a rebooking fee, which applies across suppliers (hotels), and it is 20% of the original booking price.

 

Cases in which changes will not be possible:

 

  • Details which you provided are wrong – if you put in a wrong email or phone number, booked wrong dates or times, or made any other mistake during the booking process, we will definitely try to reach you and assure the service is eventually provided as you want it, however we cannot assure it and cannot take responsibility for it.
  • Factors that are beyond our influence have caused the service to delay or cancel, or prevented you from arriving to it. Such cases include (but are not limited to) bad weather, roadblocks, local strikes, and more.

 

Cancellations and refunds are not possible after the reservation has been made.

 

We reserve the right to modify or terminate this Refund Policy, at any time, in its sole discretion, and without prior notice. If we modify this Refund Policy we will continue to process all claims for issues in bookings made prior to the effective date of the modification, in accordance with the policy in effect at the time of that booking.

 

If you have any questions about this Policy, please contact us at info@pollenbee.co.uk.

 

Powered by pollenbee LTD United Kingdom